Complaints Procedure
Who are we?
We are My Compliance Consultant Limited and can be contacted on the below contact details: • Email: shaun@mycomplianceconsultant.com • Telephone: 07963 435 628 / 07930 275 426 • Address: My Compliance Consultant Limited, 192 Skipton Road, Harrogate HG1 3EZ.
Why do we collect and use your personal information?
We collect and use your personal information (i.e. name, contact details and company details) to be able to discuss and provide our compliance services to you.
What happens if I do not provide my personal information?
We need your personal information (i.e. name, contact details and company details) in order to discuss and/or provide our compliance services to you. If we do not collect your personal information, we will not be able to discuss and/or provide our services to you.
We may use your personal information to send marketing communications to you about similar products and services that may be of interest to you. We may send our marketing communications to you by email and post. It is to be noted that you can object to your personal information being used by us to send you marketing information. Each marketing email will also include an unsubscribe link to enable you to opt-out of receiving future marketing communications. Each marketing post will include instructions on how to opt-out of future marketing communications.
Who will we share your personal information with?
In the course of providing consultancy services to you such as assistance with an FCA application we will share your personal information with the FCA with your consent.
We may share your personal information with authorised third parties where we are required to do so by law. For example, we may share your personal information with HMRC.
Transferring your personal information outside Europe
We will not transfer your personal information outside Europe.
How long will we store your personal information?
We will store your personal information for up to six years from ceasing to be our client. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.
If you do not exercise your right to object to marketing or unsubscribe to our marketing emails, we will store your personal information for marketing purposes until you exercise your right to object or unsubscribe.
What are your rights in relation to your personal information?
Right to access
You have the right to request copies of the personal information we hold about you at any time.
Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you
Right to erasure
You have the right to request that we delete your personal information from our records.
Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.
Right to restrict processing
You have the right to request that we restrict how we use your personal information.
Right to object
You have the right to object to the collection and use of your personal information at any time.
Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
How can I exercise my rights in relation to my personal information?
You can exercise all your rights by contacting us on any of the above contact details.
How do I lodge a complaint about the use of my personal information?
You can lodge a complaint with us directly by contacting us on one of the above contact details.
You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way.
You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.
My Compliance Consultant
My Compliance Consultant Limited are authorised and regulated by the Financial Conduct Authority under FRN 921764 we are a broker not a lender and may receive a commission for such introductions.
My Compliance Consultant Limited: Registered in England & Wales, Company Number 12457196
Telephone: 07963 435 628 or 07930 275 426
Email: shaun@mycomplianceconsultant.com