Understanding customer vulnerability is now a major part of FCA compliance. Under the Consumer Duty, firms are expected to identify, support and respond appropriately to

Vulnerability isn’t always obvious. It’s not just someone in financial difficulty. It can be someone experiencing bereavement, mental health challenges, illness, relationship breakdown, job loss,

The problem might not be the person — it might be the training. When mistakes happen repeatedly, it creates pressure for everyone. You start questioning

We’ve moved beyond implementation. This is now about evidence, challenge, and outcomes. After reviewing 180 firms, the FCA found that while progress is being made,

Feeling Stressed About Returning to Work? Let Compliance Be One Less Thing to Worry About Returning to work after time away, whether following annual leave,

One of the biggest risks we see in regulated firms is compliance being handled informally. It’s often added to someone’s existing role, reviewed occasionally, and