Empower Your Teams with My Compliance Academy
E-learning is no longer simply about completing mandatory training. Instead, it is about empowering teams with the knowledge, confidence and understanding they need to perform their roles effectively. Within regulated industries, dedicated compliance training is becoming increasingly important. Consequently, businesses must ensure sales teams, advisers and compliance staff fully understand FCA expectations, Consumer Duty responsibilities […]
Vulnerability and the Cost of Living Crisis: What Does the FCA Expect?
The ongoing cost of living crisis continues to place significant financial and emotional pressure on many consumers across the UK. As a result, FCA-regulated firms are expected to take greater care in identifying and supporting vulnerable customers. Under Consumer Duty, businesses must consider how rising living costs may affect customer outcomes, financial resilience and decision-making. […]
Preparing for the Annual Consumer Duty Board Report
Preparing for the annual Consumer Duty board report is a key part of demonstrating how your firm is delivering good customer outcomes and meeting ongoing FCA expectations. The report should not simply be viewed as a compliance exercise. It provides an opportunity for boards and senior management to assess whether products, services, communications, and customer […]
Would Your Team Recognise a Vulnerable Customer?
Understanding customer vulnerability is now a major part of FCA compliance. Under the Consumer Duty, firms are expected to identify, support and respond appropriately to vulnerable customers throughout the customer journey. However, vulnerability is not always obvious. Consequently, businesses must ensure staff understand how to recognise the signs and respond in a fair, supportive and […]
Would your team recognise a vulnerable customer – and know what to do next?
Vulnerability isn’t always obvious. It’s not just someone in financial difficulty. It can be someone experiencing bereavement, mental health challenges, illness, relationship breakdown, job loss, or simply feeling overwhelmed and unable to process information clearly. Under the FCA’s Consumer Duty, firms are expected not only to treat customers fairly, but to actively identify and support […]
Stressing HR out because an employee keeps making the same mistakes?
The problem might not be the person — it might be the training. When mistakes happen repeatedly, it creates pressure for everyone. You start questioning your processes.Your employee loses confidence.And the risk to your business quietly increases. In FCA-regulated firms, even small errors can have serious consequences — from complaints to regulatory scrutiny. But in […]
The FCA’s latest update on Year 2 Consumer Duty board reports sends a clear message:
We’ve moved beyond implementation. This is now about evidence, challenge, and outcomes. After reviewing 180 firms, the FCA found that while progress is being made, too many board reports still fall short where it matters most, demonstrating real impact on customer outcomes. What good looks like: Where firms are still struggling: 💡 The direction of […]
Feeling Stressed About Returning to Work? Let Compliance Be One Less Thing to Worry About
Feeling Stressed About Returning to Work? Let Compliance Be One Less Thing to Worry About Returning to work after time away, whether following annual leave, a busy period, organisational change, or wider business disruption, can feel overwhelming. For many business owners, directors, and senior managers, the pressure isn’t just about catching up on emails or […]
FCA compliance is too important to sit in a drawer – or sit with the wrong person.
One of the biggest risks we see in regulated firms is compliance being handled informally. It’s often added to someone’s existing role, reviewed occasionally, and revisited only when something goes wrong. Not because businesses don’t care – but because compliance is complex, constantly evolving, and difficult to stay fully on top of internally. This is […]
Are You Prepared for the 28th? Understanding the FCA CCR009 Return
Are You Prepared for the 28th? Understanding the FCA CCR009 Return Is your firm ready to submit its CCR009 Return? For many consumer credit firms, regulatory reporting deadlines arrive faster than expected, and the CCR009 Return is one that should never be overlooked. Submitting accurate regulatory data is a key part of demonstrating compliance with […]