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The Financial Conduct Authority (FCA) has updated its guidelines for handling motor finance complaints, particularly those involving non-discretionary commission arrangements (non-DCA). Key changes include: Firms are advised to ensure adequate resources for investigating complaints and consider financial provisions for potential redress. Information for firms on motor finance complaints  | FCA

According to the FT.com, the Treasury has sought permission to intervene in the upcoming Supreme Court case after several banks and lenders in the sector became exposed to multi-million Pound fines following a court case in October last year. The Treasury has warned that last year’s case could damage Britain’s reputation as a place to do business. Reeves

Introduction and Summary The Financial Conduct Authority (FCA) seeks to intervene in appeals involving Close Brothers Limited, FirstRand Bank Limited, and motor finance. The FCA aims to provide the Court with insights on interpreting its rules, the interaction between private law remedies and the regulatory framework, and the broader motor finance market context. Background to

NEWSLETTER New For 2025 My Compliance Consultant have been working on a new Compliance Monitoring Programme web-portal which should be launched at the end of January. This will supersede the excel format version and will be accessed with your own login details. A monthly call with MCC will be an option for those firms who

About 1,200 caravan owners across the UK, many of whom say they feel “ripped off”, are to begin legal action against the holiday parks that sold them. Members of the Holiday Park Action Group (HPAG) are seeking compensation for what they say are unfair increases in annual pitch fees and misleading claims about the value

Making a complaint Any consumers concerned that they weren’t told about commission and may have paid too much for their car finance, should complain.    We have also confirmed that consumers will have until the later of 29 July 2026 or 15 months from the date of their final response letter from the firm, to refer a

Summary The FCA have released their latest guidance on complaints handling rules for motor finance complaints, below is on overview of PS24/18. Why the Changes?New Rules in January 2024: Introduced for handling complaints involving discretionary commission arrangements (DCA) between lenders and brokers.Court of Appeal Ruling in October 2024: Declared it illegal for brokers to receive

The Financial Conduct Authority (FCA) has issued a statement regarding the Supreme Court’s decision to hear an appeal on three motor finance cases involving Close Brothers and FirstRand Bank. The FCA is considering whether to formally intervene in the case to share its expertise. They have also proposed extending the time firms have to respond

The FCA have published its letter to the Supreme Court regarding FirstRand Bank and Close Brothers permission to appeal, here are the key points. Context and Importance: The FCA regulates consumer credit, including motor finance. The appeal concerns significant legal issues related to bribery and fiduciary duties in the motor finance sector. Market Impact: The

In the fast-paced world of financial services, staying compliant with FCA (Financial Conduct Authority) regulations isn’t just a necessity—it’s the foundation for building trust and ensuring long-term success. Navigating these complex regulations can feel daunting, but that’s where My Compliance comes in. Specializing in FCA compliance consultancy and training, My Compliance is your trusted partner