Making a complaint
Any consumers concerned that they weren’t told about commission and may have paid too much for their car finance, should complain.
We have also confirmed that consumers will have until the later of 29 July 2026 or 15 months from the date of their final response letter from the firm, to refer a non-DCA complaint to the Financial Ombudsman (instead of the usual 6 months).
Following feedback received during our consultation, we have confirmed the complaint handling extension will cover motor leasing, as well as motor finance credit agreements. The Court of Appeal’s judgment did not involve motor leasing agreements. However, consumers also use leasing to access motor vehicles, and it is important that consumers using similar products for similar purposes are treated in the same way.