An Introduction to Consumer Duty for Senior Managers and Directors – Part 1

Welcome to An Introduction to Consumer Duty for Senior Managers and Directors – Part 1 

This module provides senior managers with a comprehensive overview of the FCA’s Consumer Duty. You will learn what the Duty requires of your firm, why it has been introduced, and how it sets higher standards for culture, conduct, and customer outcomes.

We will explore the background and context of the Duty, its scope and timescales, and the impact of replacing Principles 6 and 7 with the new Consumer Principle. You’ll also gain a detailed understanding of the three Cross-Cutting Rules and the Four Outcomes that shape the FCA’s expectations.

By the end of this module, you will be equipped with the knowledge to lead your firm in meeting these requirements, embedding them authentically into your purpose, culture, and operations, and measuring success through effective oversight, control, and management information.