Description
Welcome to An Introduction to Consumer Duty for Senior Managers and Directors – Part 2
The FCA’s Consumer Duty represents what the regulator terms a “paradigm shift” in its expectations of firms. The Consumer Duty introduces a new Consumer Principle, which requires firms “to act to deliver good outcomes for retail customers”.
By the end of this course you will be informed and knowledgeable about the 4 Consumer Outcomes & how to monitor them, understand how to recognise and treat a Vulnerable Customer, understand what Management Information to collate, understand what Governance your firm needs to implement and who’s responsibility this is and know how this will affect the SMCR & what the new Conduct Rule 6 means to you and your staff.
