Stressing HR out because an employee keeps making the same mistakes?
The problem might not be the person — it might be the training. When mistakes happen repeatedly, it creates pressure for everyone. You start questioning your processes.Your employee loses confidence.And the risk to your business quietly increases. In FCA-regulated firms, even small errors can have serious consequences — from complaints to regulatory scrutiny. But in […]
The FCA’s latest update on Year 2 Consumer Duty board reports sends a clear message:
We’ve moved beyond implementation. This is now about evidence, challenge, and outcomes. After reviewing 180 firms, the FCA found that while progress is being made, too many board reports still fall short where it matters most, demonstrating real impact on customer outcomes. What good looks like: Where firms are still struggling: 💡 The direction of […]